At Clove and Cedar Design, we take pride in crafting personalized, high-quality products designed to make your special moments unforgettable. Due to the custom nature of our items, we have specific policies regarding refunds and returns, outlined below:
No Returns or Exchanges
All of our products are made-to-order and customized to your unique specifications. As such, we are unable to accept returns or exchanges unless the item arrives damaged or defective.
Damaged or Defective Items
If your order arrives damaged or contains a defect, we are committed to making it right. Please contact us within 7 days of receiving your item with the following:
- A description of the issue
- Photographic evidence of the damage or defect
- Your order number
Once we review your request, we will work with you to provide a replacement or, if necessary, a refund.
Order Cancellations
Because our items are custom-made, cancellations are only accepted within 24 hours of placing your order. After this period, we may have already started the production process and will not be able to issue a refund.
Color and Design Variations
Please note that slight variations in color or texture may occur due to screen differences or the handmade nature of our products. These variations are not considered defects and do not qualify for refunds or replacements.
Contact Us
For questions or concerns regarding your order, please reach out to us at jess@cloveandcedardesign.com. We aim to respond to all inquiries within 2 business days.
Thank you for choosing Clove and Cedar Design. We appreciate your understanding of our policies and look forward to creating something truly special for you!